// text message program
Titan Support & Service Text Messages
Titan Technology Solutions sends support and service updates by text message to clients who agree to receive them, for example support ticket updates and technician scheduling and appointment confirmations.
Clients opt in by phone. We do not send text messages to a number until the client has agreed using the process below.
How you opt in
During a support call with Titan Technology Solutions, our staff member asks for your permission by reading this consent script word for word:
"Can we text you support and service updates from Titan Technology Solutions at this number? Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. We will not share your mobile information with third parties for promotional or marketing purposes. Do you agree?"
Saying yes is optional. Consent is not a condition of purchase, and declining does not affect your service.
What we log
When you say yes, our staff member records it in our consent log:
- the staff member who took your consent;
- the date and time you agreed;
- the mobile number you confirmed (it is read back to you);
- a call reference (caller ID, call date and time, or support ticket number);
- the version of the consent script that was read.
Confirmation text
Right after you agree, Titan staff send this confirmation text from (334) 390-2297:
Titan Technology Solutions: You're subscribed to support & service alerts. Msg freq varies. Msg&data rates may apply. Reply HELP for help, STOP to opt out.
If you did not mean to opt in, reply STOP to that message.
Program details
- Messages: support and service updates for Titan Technology Solutions clients. No marketing messages.
- Frequency: message frequency varies.
- Cost: msg & data rates may apply.
- Opt out: reply STOP to any message. You get one confirmation that you are unsubscribed and no further messages.
- Help: reply HELP, call (334) 390-2297, or email contact@mytitantech.com.
Read the full SMS Terms and the text messaging section of our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.